FREE US SHIPPING ON ORDERS $40+

Frequently asked, expertly answered

Frequently asked, expertly answered

Shipping

Unfortunately, we do not yet ship internationally direct from our warehouse. We can, however, recommend you use a service like www.myus.com.  It is easy and allows you to receive your product at a much lower shipping cost.

We're excited for you to try your products too! Orders can take between 2-7 business days to arrive depending on your location within the US.

In most cases orders will be shipped out within 1 -2 business days after placed.

You will receive your tracking information via email as soon as your order is shipped out.

No, shipping product in extreme heat or cold temperatures will not affect the efficacy of our products.

No worries! Damages can happen during transit. If your product arrives at all damaged, please reach out to hello@remedyskin.com with a photo and we'll arrange a replacement.

Products

We do not recommend using both treatments together, since both products contain retinol. If you have larger pores, you can apply Remedy for Pore Size in T-Zone (as a spot treatment) and Remedy for Dark Spots elsewhere.

Yes, consult with your dermatologist before adding any new retinol or tretinoin products to your current routine. We recommend alternating days when using our Remedy for Dark Spots or Remedy for Pore Size with prescription tretinoin.

Remedy for Dark Spots and Remedy for Pore Size DO contain retinol. Remedy for Dry Lips does not. With all of our products, we highly recommend using SPF 30+ daily.

We recommend for everyone to apply SPF 30+ daily.

We recommend avoiding Remedy for Dark Spots and Remedy for Pore Size during pregnancy.

Please check with your doctor or dermatologist if you are nursing.

Yes, our products are vegan.

We do not conduct animal testing on any of our products.

No, our products contain Gluten and Soy.

No, we will never use parabens or phthalates in our products

While we do not have specific comedogenesis testing done with our products, through testing we can confirm they do not clog pores.

We do not add any fragrance in our products.

Orders

We offer a 100% satisfaction guarantee policy. If you are not happy with your products for any reason, please reach out to our support team hello@remedyskin.com, within 60 days of purchase.

Once an order has been placed it can no longer be updated. If you make a mistake with your order, please try to reach out to our support team immediately at hello@remedyskin.com

We cannot make changes once an order is processed. Reach out to hello@remedyskin.com for additional support as soon as possible.

Please wait 1-2 days, and then reach out to our support team so we can guide you through the next steps. Don’t worry we’ll make sure you’re covered! 

We have not offered our products for wholesale distribution yet. If you are interested in partnering together, please complete the form here.

We currently do not offer any trial or sample sizes; however, we do offer a 100% satisfaction guarantee policy. We are happy to process returns within 60 days of your order date.

Billing

We accept all major Credit Cards, Apple Pay, Google Pay, Meta Pay, and Shop Pay (Interest free payments or monthly installments). We plan to add more payment methods in the future.

Your CC will be charged as soon as you place your order.

Contact

You can send an email to hello@remedyskin.com, and we will reply within 1-2 business days.

Our support hours are 8AM - 11PM EST.

We do not have a support number at this time. If you need assistance please message our support team at hello@remedyskin.com

Please reach out to hello@remedyskin.com including your social media handles for further information on partnering with us.

Please reach out to hello@remedyskin.com for further information about becoming an affiliate.

Remedy for Dry Lips

.33 fl. oz. / 10 mL

Remedy for Dry Lips will last approximately 1 month based on multiple uses per day.

Remedy for Pore Size

.3% Encapsulated Retinol, 1% Encapsulated Salicylic Acid, 5% Niacinamide, Green Tea, Perlite, Kinetin. Read more about Remedy for Pore Size here.

1 fl. oz. / 30 mL

Remedy for Pore Size will last 2-3 months depending on usage (several times per week or daily).

Yes, the Remedy for Pore Size can be used on acne-prone skin. This will not prevent or treat acne.

While we have not conducted specific testing done with our Remedy for Pore Size and rosacea skin, during our testing study we had participants with rosacea that reported no issues. If you have any concerns at all, please consult with your dermatologist first.

While we do not have specific testing done with our products and eczema, during our testing study we had participants with eczema and there were no reported issues. If you have any concerns at all, please consult with your dermatologist first.

Yes, you can use Remedy for Pore Size with retinol or prescription tretinoin, however, we recommend alternating nightly use.

Remedy for Dark Spots

.1% Encapsulated Retinol, Mandelic Acid, 1% Kojic Acid, Glutathione, Licorice Root, 3% Tranexamic Acid, 5% Niacinamide, 1% Silymarin, Acetyl Glucosamine. Read more about Remedy for Dark Spots here.

1 fl. oz. / 30 mL

Remedy for Dark Spots will last about 2-3 months depending on usage (several times per week or daily).

Yes, Remedy for Dark Spots product is safe for all skin types!

Yes, Remedy for Dark Spots is safe for all skin tones!

Yes, you can use the Dark Spot product on acne-prone skin. This product is not intended to treat or prevent acne.

Expert answers to everyday questions

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Frequently bought

Remedy for Dark Spots
Remedy fordark spots
Remedy forpore size
Remedy fordry lips